Frequently Asked Questions
Everything you need to know about our premium footwear.
How do I determine the correct size for my moccasins?
Our moccasins generally run true to size. However, because high-quality leather stretches slightly over time to mold to your feet, we recommend a snug fit. Please refer to our detailed sizing chart for specific measurements.
What materials are used in your footwear?
We use 100% genuine full-grain leather, premium suede, and organic cotton linings. Our soles are crafted from durable, flexible rubber or traditional soft leather depending on the style you choose.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders can take between 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. If your moccasins don't fit perfectly, you can exchange them for a different size at no additional shipping cost.
How should I care for my leather moccasins?
To maintain the quality of the leather, we recommend using a specialized leather conditioner every few months. For suede items, use a soft-bristled brush to remove surface dirt and avoid contact with water.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.